What is automated customer service? A guide to success Automating certain processes improves efficiency of any customer service organization. In fact,  88% of customers expect automated self-service when they interact with a business. But not all customer service automation is created equal, and not every kind of customer belongs in an automated customer service flow. That’s why we’ve rounded up […]

How To Build LLM Large Language Models: A Definitive Guide Common sources for training data include web pages, Wikipedia, forums, books, scientific articles, and code bases. To curate such datasets, various sources can be used, including web scraping, public datasets like Common Crawl, private data sources, and even using an LLM itself to generate training data. Data filtering, deduplication, privacy […]